FAQ’S

Registration

To Apply for Financial Aid click here

What is the admission policy?

Students will be tested on their ability to read the Qur’an and are in accordance with each level of the course (when applicable). Students who do not qualify for acceptance in advanced courses are asked to enroll in a more basic reading course.

What is the process after registering for an online class?

You will receive a confirmation email that registration is processed. You will receive another email that includes course details and instructions for how to join the class one week before classes begin.

I’m already currently a student, do I have to re-enroll?

Yes, all students are to re-enroll at the beginning of each term.

Are new enrollments accepted during an ongoing semester?

All students are encouraged to enroll prior to the class. In selected classes, conditional admissions are available on a case-to-case basis for the Pearls Around the Messenger couse and Sins: It Effects on me & My Beloved.

Can I register for more than one class?

Yes, you may register for more than one class at a time.

I live in Saint Louis, can I enroll as an online student?

Yes, you may. All classes are currently conducted online.

Can I sometimes attend online and some days attend onsite if I live in Saint Louis?

Yes, but we would appreciate it if you could contact the office at jannahinstitute@gmail.com and let us know how often you will attend onsite. This information will help us determine a comfortable classroom size.

Who do I contact to enroll or for more information?

You may contact the Jannah Institute main office via email at jannahinstitute@gmail.com or via phone at 314-680-8095 .

Fees

What Forms of Payment does Jannah Institute accept?

Full payments should be made online through the JI Website during the registration process.

What is the tuition policy?

Tuition must be paid by the semester in full prior to the first class. There are case-by-case exceptions for monthly payments in which fees are due on the 1st business day of each month. If tuition is not paid after 3 days of the 1st business day of the month, a late fee may be applied.

Is financial aid offered?

Yes, financial aid is offered on a case-by-case basis. To apply click here .

How can I apply for financial aid and what documents are required?

Please complete the application below and follow instructions very carefully. To apply click here .

For financial aid consideration, the following information is required to be submitted along with the application:

1. Student’s most recent Federal tax form or W-2 form (if employed); or her dependent’s (if unemployed); or both- as applicable.

2. Or Any other documentation as a proof of total annual household income

I registered for classes but wish to withdraw. What is your refund policy?

Full refunds are issued if requests are made up to one week before classes start. A 25% refund is issued after one week of start date. Course tuition is non-refundable after one week of start date. Please see JI Policies and Procedures for more details.

Attendance and Holidays

What if I miss a class?

We encourage students to make every effort to attend class. Please inform the main office at jannahinstitute@gmail.com with the reason for your absence. Also, please inform your instructor as soon as you know you will be missing a class, or soon after you are absent.

What are the office hours?

Currently the office is closed. You may contact us at jannahinstitute@gmail.com The office hours are Monday through Friday from 8 AM to 3 PM CST. There may be times that the office is closed, therefore appointments are recommended. To schedule an appointment please email jannahinstitute@gmail.com.

What is the closing procedure due to inclement weather?

Students will be notified in a timely manner of the school closure on such days through email and text message.

Is Jannah Institute off for government holidays and breaks?

Jannah may be off on some government holidays, and is off on major holidays and breaks such as Eid break, Fall breaks, Winter break, and Spring break. Please contact jannahinstitute@gmail.com for more details.

Student Experience

How can I join the class?

Classes will be held on Google Classroom. You will be emailed the code to join your class once you register for the course and pay your tuition. Make sure you sign up with a gmail account. If you do not have a gmail account please visit the following link to create one: www.gmail.com To learn more about Google Classroom please click here for watching the  training videos.

Will I be able to ask questions during and after the class?

Yes, you are free to ask questions throughout the class as well as email any questions you may have after the class.

Are cell phones allowed in class? (For onsite classes)

Cell phones should not be allowed to distract students from the classroom. They should not be used during class time and must not be seen by the instructor. 

Should I expect quizzes and tests?

Yes. Students will receive quizzes and tests throughout the semester and varies with each instructor.

Will I receive a lesson plan for the class?

Yes. You will receive lesson plans on the first day of class.

What class materials do I need to bring to class?

Students should have note-taking materials such as a notebook, pencils, and pens. Students are encouraged to bring a Qur’an.

Will there be homework and is it required?

Homework assignments vary depending on the instructor. Please ask the instructor for more details regarding homework at the beginning of the term. 

Will the classes be recorded?

Yes, classes will be automatically recorded and saved in a shared google folder with students. Recordings may not be shared with others outside of JI students.

How long will I have access to the recording?

All registered students in the Arabic class, and in Dr. Haifaa’s classes will have access to the recording any time for 6 months following the last day of the class.

Can my family members attend the class with me?

All students who attend the classes must be registered. 

Can I have access to prior online/ onsite courses from previous years?

You may only have access to the recordings, if registered for that specific course. To access some videos of previous classes, you may subscribe to the Jannah Institute web stream here

Will I receive a certificate at the completion of the class?

Yes, certificates are issued after successful completion of each class.

Who can I talk to for more information?

Email at jannahinstitute@gmail.com, via call/text at 314-680-8095 for further information.